Question 1

General - Is Zoom Client or Seesaw app free for students and families?

Accepted Answer

Yes to both. These apps are free to students and families.

Question 2

General - Online educational resources during school closures

Accepted Answer

These top picks lists from Common Sense experts can help parents prepare for and make the most of online educational resources during school closures: Click Here

Question 3

General - What are the best parental controls?

Accepted Answer

Figuring out what kind of parental control is best is entirely based on your own family's needs. Some families can get by with simple, free browser settings to filter inappropriate content. Some families need help clamping down on screen time. Some folks are cool with spot-checks on their kids' devices. Wherever you are in your search, this guide can help you make sense of the wide array of options for managing your family's devices. Find the answers to these F.A.Q by clicking here.

Question 4

General - How can I make YouTube Safer for my child(ren)?

Accepted Answer

Kids love YouTube. Whether they're watching funny videos, learning cool stuff, or uploading their own creations, they can stay busy on the popular channel. But not everything about YouTube is fun and games. Discover five ways to make YouTube safer for kids. Click Here

Question 5

Wireless / Internet - Are students required to use a wireless network?

Accepted Answer

Student devices will require Internet connection, whether it be a wired or wireless connection.

Question 6

Wireless / Internet - What if we don't have access to the Internet?

Accepted Answer

If students/families don't have access to the Internet below is a list of resources:   -Charter Spectrum is providing free internet service to families of K-12 students. No income or other eligibility required. Call 844-488-8395 to learn more. 
-Comcast is offering similar services to households as an expansion of its Internet Essentials program. Learn more by calling 855-846-8376. 
-The non-profit human-I-T helps connect families and community-based organizations with internet connectivity and affordable computing devices. Learn more at hitconnect.org or send a text message to (562) 372-6925. 
-The City of Los Angeles is partnering with the California Emerging Technology Fund and EveryoneOn to help residents find options for low-cost internet services, access to computers, and digital literacy services. Call (877) 947-4321 to learn more.   -AT&T is offering two months free for new customers and lifting data caps
on existing customers. Call 844-886-4258.

Question 7

Wireless / Internet - My home wireless coverage is weak in some areas of my house. What can I do?

Accepted Answer

Click here for a troubleshooting guide.

Question 8

Zoom - How do I obtain the teacher’s Zoom link?

Accepted Answer

The teacher will post the link on the classpage announcements within MyBUCKLEY or The teacher will email the link to the class

Question 9

Zoom - How do I see a list of participants?

Accepted Answer

Once the meeting has begun, click on Participants to see a list of all participants
How do I mute/unmute myself?

Question 10

Zoom - How do I mute/unmute myself?

Accepted Answer

The teacher may or may not allow students to unmute themselves. If you’d like to talk, you may use the Raise Hand (bottom-right button within the Participants window pane). This will let your teacher know you need their attention

Question 11

Zoom - How do I get the teacher’s attention?

Accepted Answer

If you’d like to talk or ask a question, you may use the Raise Hand (bottom-right button within the Participants window pane). You may toggle between Raise Hand and Lower Hand, if needed.

Question 12

Zoom - How do I Chat with my teacher or other students?

Accepted Answer

Once the meeting has begun, click on Chat (below-middle). Within the bottom-left of the Chat window pane you can change the To: field from Everyone to your teacher. Most teachers will NOT allow you to chat with other students unless the lesson requires it.

Question 13

Zoom - How do I start recording?

Accepted Answer

Students should not be allowed to record meetings. Please consult your teacher. Your teacher will record and share the meeting, if needed.

Question 14

Zoom - What is Zoom's Privacy Policy?

Accepted Answer

As a K-12 education customer, the following privacy policy governs our accounts: https://zoom.us/docs/en-us/childrens-privacy.html

Question 15

Zoom - How do I unmute a participate/student?

Accepted Answer

Ask All to Unmute: Display a pop-up notification to all muted participants with option to unmute themselves or stay muted. A host can't unmute a participant automatically. The participant must approve their microphone being unmuted.

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